Refund policy

Returns, Refunds & Exchanges

At NAMI, your satisfaction is our priority. We stand behind the quality of every supplement we make, and we want you to feel confident when trying our products. That’s why we offer a 30-Day Money-Back Guarantee, no questions asked. If our products don’t work for you, we’ll make it right.

30-Day Money-Back Guarantee 

We believe that trying a new supplement or wellness product should be risk-free. If you’re not satisfied with your NAMI purchase for any reason, whether it didn’t meet your expectations, didn’t suit your needs, or simply wasn’t the right fit, you can request a full refund within 30 days of delivery.

No fine print. No return shipping. No restocking fees.

To request a refund:

  • Email us at hello@namisupplements.com

  • Include your order number and let us know you'd like a refund

  • A brief note about your experience is appreciated, but not required

We’ll process your refund promptly, and you’ll receive a confirmation once it’s been completed.

Exchanges

If you received the wrong item or want to try a different product, we’re happy to offer an exchange within the 30-day window. We cover shipping costs for any fulfillment errors or damaged product situations.

To request an exchange:

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or not as described, please notify us within 7 days of delivery. We’ll send a replacement free of charge or offer a full refund.

To help us process the issue quickly:

Our team will respond within 1–2 business days and resolve the issue with care.

Refund Timing & Payment Method

All refunds are processed back to the original payment method used at checkout. Please allow:

  • 1–3 business days for processing after approval

  • 5–7 business days for the funds to appear in your account (depending on your bank)

If you haven’t received your refund after 7 business days, please contact your bank or payment provider first. Then reach out to us if needed

Questions?

We’re here to help. If you’re unsure whether your order qualifies for a refund or exchange, or just want to talk to a real human about your experience, reach out to us at:

Email: hello@namisupplements.com
Response time: Within 1 business days